Terms and Conditions for Services at Our Branches

Appointments:

La Poupee Beauty Center’s appointment system are as follows:

1. Online – computer-based application through Fresha wherein clients can see the available time-slots and preferred staff, on all available platforms such as through our website (lapoupee-beautycenter.com), Facebook (La Poupee Beauty Center) and Instagram (Lapoupee.Center)
2. Phone-in requests - based on clients’ preferences and staff availability. Clients can call us at the following numbers:

Abu Dhabi Branch - 02-446-5171

Al Ain Branch – 03-780-0889

3. Walk-in – Clients who have no bookings are accommodated on a first-come-first-served basis and only when there is available slot. We will add you to our waiting list in case there are no available time slots or staff and will try our best to book you if another client cancels her appointment with us.

We always try to accommodate all walk-in clients, but in order to avoid possible long waiting period, we highly recommend calling us or booking online ahead of time.

Our Standards:

1. Consultation Forms

We require all first-time clients and also regular clients undergoing specific services to fill-in consultation forms detailing information such as medical history and allergies, previous hair treatments undergone, and other information directly affecting the desired results of a requested service from us.

This step is for our clients’ welfare and therefore it is important that you provide us only with true and honest answers.

We may have to refuse performing your requested service or treatment if we do not have your complete and signed consultation form.

Our professional technicians/stylists/therapists will not perform any requested services if we deem unsuitable for you until we have a signed waiver from you.

All information provided are kept with utmost confidentiality.

2. Clients of Minor Age / Age Limit

Children up to the age of 12 must be accompanied by a parent or an authorised adult throughout their visit, whatever the service. The parent or adult guardian fills out and signs the required consultation forms on their behalf.

Some products have their specific age limitations. We will always abide by it. We will not perform any service that will put our clients’ health at risk.

3. Gift Cards

Gift cards are valid for 6 months from the date of purchase and can be used for services only, not retail products, at our Abu Dhabi and Al Ain branches. Once a gift card is sent, it belongs to the recipient, and only the recipient may use it. We will remind the recipient before the card expires, and we do not share whether a gift card has been used with anyone else. Gift cards cannot be exchanged for cash or refunded.

4. Services/Treatment Packages

Services/treatment Packages are required to be paid fully upfront. Services or treatments within the purchased package can only be redeemed at our branches and not during home service.

5. Deposit/Down Payment Requirement

For services with total worth of 5,000 Dhs. and above, a deposit fee worth 50% of the total services cost will be required to confirm the booking. The remaining 50% shall be payable after the services are completed.

6. Cancellation by Clients

Appointments are important to us. While we do understand that sometimes appointments need to be changed or cancelled, we would appreciate if clients could give us at least 12-hours’ notice for all changes to ensure we have the time and the appointment slot available for other clients intending to come to us. La Poupee Beauty Center reserves the right to require an upfront deposit for future appointments if we see specific clients’ habitual short-notice cancellations.

7. No-show Fee.

We shall impose a no-show fee (10% of the total booked service) after 3 instances that a client does not show-up to scheduled appointments.

8. Cancellation by Us

Due to some unforeseen events or when our staff suddenly gets sick, we may have to move your appointment to another time or assign a different lady to perform your booked service/s. Please be assured, we will put our best effort to reschedule the appointment at your earliest convenience and preference.

9. Other Clients’ Relaxation Moment

We would expect all clients to respect other guests inside our branches who are enjoying their quiet and relaxation time with La Poupee Beauty Center. We highly recommend putting mobile phones in discreet mode. Playing loud music or using phones on loudspeakers is strictly prohibited.

10. Products Return Policy

We at La Poupee Beauty Center always strive to make our clients satisfied with retail product purchases but we understand that there may be times when you want to return some items. But due to the nature of the products (make-up, hair and skin care products) we sell, we cannot accept opened items. We will only accept returns of sealed products in their original packaging along with the original receipt or order confirmation, within 14 days of purchase for in-branch purchases, or within 14 days of delivery for online orders. For hygiene reasons, hair accessories and any items marked as final sale cannot be returned. Online orders can be cancelled until they are shipped or ready for collection.

11. Re-do Policy

We would require our clients to let us know before paying for the services or before leaving the branch to let us know when they are not satisfied with the service/s availed in order for us to immediately address the concern.

We offer to perform re-do of services within a definite timeframe for free if we believe it is appropriate. While it is rare that we may have unhappy clients, in the event that they are, we will request them to visit us personally in order for our specialist staff to assess the concern and address it with client’s consent.

Our service’s price consists of other high-cost components that we as a company need to shoulder. A refund of the services cost is highly unlikely and approval for such is authorized only by the higher Management.

Home Service Terms and Conditions:

1. Minimum request for Home Service is 300 Dhs. (excluding VAT) and appointments must be taken at least 2 hours in advance.
2. If the booked Home Service is cancelled at the last minute, the Company reserves the right to charge any incurred cost due to such cancellation (such as transportation expenses).
3. In case of a cancellation of the services from our end due to reasons beyond our control, any advance payment of 100% will be carried forward to the next preferred date given by the customer or will be refunded within 2 working days.
4. Home Service is not applicable for redemption of pre-paid service packages.
5. All Home Service published rates are inclusive of VAT.
6. Transportation expenses are charged from clients based on actual cost for 2-way destination (branch-home-branch). Taxi receipts will be presented to the client for one-way and multiplied twice for the two-way total chargeable transportation cost. The clients can opt to send their drivers to pick-up and drop-off La Poupee Beauty Center Staff upon advice to the Reception Desk as to the car registration plate and number.
7. Home Service prices are as per published year-round rates unless explicitly informed by La Poupee Beauty Center during seasonal promotions or special offers.
8. Booked Home Service are as per set standard duration. La Poupee Beauty Center endeavors to start and end the services on time due to operational requirements. Any delays from the client are chargeable at 50 Dhs./30 minutes.
9. The Client takes the entire responsibility of ensuring that any La Poupee Beauty Center staff deployed in their home/apartment/hotel premises to perform the booked Home Services are professionally respected and their personal physical or emotional safety is not breached under any circumstances.
10. Regular Home Services timings are accepted from 10am to 9:00pm. For bookings outside these operation hours, an additional 100 Dhs./hour shall be charged to the total cost. (This condition does not apply during the Holy Month of Ramadan.)
11. For services with total worth of 5,000 Dhs. and above, a deposit fee worth 50% of the total services cost will be required to confirm the booking. The remaining 50% shall be payable after the services are completed.

12. Big group / event bookings are available with special considerations and prices.