Answers to the questions our guests ask us most. If you can't find what you're looking for, we're always happy to help.

Booking and visiting

How do I book an appointment?

Book online on Fresha, message us on WhatsApp +971 54 423 0454, or call your branch: Abu Dhabi 02 446 5171, Al Ain 03 780 0889.

Do you accept walk-ins?

Yes, whenever a slot is free. To avoid waiting, we recommend booking ahead, especially on weekends and before Eid.

What are your opening hours?

Abu Dhabi: daily, 11:00 AM – 8:00 PM.
Al Ain: daily, 10:00 AM – 10:00 PM.

Where are your branches?

Abu Dhabi: Al Omara Roastery Building, Mezzanine Floor, Airport Road. Directions
Al Ain: Villa 134, Al Mahhar Street, Al Markhaniya. Directions

Is La Poupée for ladies only?

Yes. We are a ladies beauty centre, and our branches are a calm, private space for women and girls.

What happens on my first visit?

We ask every new guest to complete a short consultation form, covering allergies, health notes and previous treatments. It helps our specialists choose what is safe and right for you, and it stays confidential.

How do I change or cancel my appointment?

Please let us know at least 12 hours before by WhatsApp or phone, so we can offer the time to another guest. For bookings of AED 5,000 or more, a 50% deposit confirms the appointment.

Services and prices

Where can I see your prices?

Our price list shows starting prices at both branches. Hair prices depend on length, and the final price is confirmed after a short consultation.

Is there a service you don't offer?

We don't offer laser hair removal, tanning, lash lift, Brazilian Blowout or Botox hair treatments. Halawa (sugaring) is available at our Abu Dhabi branch only.

What if I'm not happy with a service?

Please tell us before you leave, so we can put it right straight away. Where appropriate, we redo the service free of charge within an agreed time.

Can I return a product?

Sealed products in their original packaging can be returned within 14 days with the receipt. For hygiene reasons, we can't accept opened makeup, hair or skincare products.

Girls and Mini Poupée

Do you welcome young girls?

Yes. Mini Poupée offers gentle, kid-safe care for girls aged 4 to 12 at one flat price, at both branches. Girls 13 and over follow our regular menu.

Does my daughter need an adult with her?

Yes. Children up to 12 must be accompanied by a parent or an authorised adult for the whole visit, who also signs the consultation form. We never cut cuticles for any guest under 18.

Home service

Do you offer beauty services at home?

Yes, across Abu Dhabi and in Al Ain, at your home, villa, hotel or serviced apartment. See home services.

How does home service work?

Book at least 2 hours ahead. The minimum booking is AED 300 (excluding VAT), and transport is charged at actual cost for the round trip. Regular home service hours are 10:00 AM to 9:00 PM. Prepaid packages can be used in our branches only.

Gift cards and rewards

How do gift cards work?

Choose from AED 100 to 1,000, or any amount from AED 100. The card is emailed with your message, is valid for 6 months and can be used for services at either branch. Buy a gift card.

Can my company order gift cards for our team?

Of course. See corporate gifting and staff welfare, or message us on WhatsApp with the number of cards and values.

How do I join La Poupée Rewards?

Joining is free and takes less than a minute. Your card lives in your phone's Wallet, and you earn points on services and products at both branches. Join La Poupée Rewards.

Do you have corporate or membership discounts?

Yes, for members of selected organisations. See corporate discounts for the list, and show your membership card at reception.

Still have a question?

Our team is here to help, every day.

Message us on WhatsAppBook an appointment

Abu Dhabi 02 446 5171 · Al Ain 03 780 0889

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
Not enough items available. Only [max] left.
Cart

Your cart is empty.

Return To Shop

Add Order Note Edit Order Note
Add A Coupon

Add A Coupon

Coupon code will work on checkout page